We want you to be delighted every time you shop with us. Occasionally though, we know you may want to return items and by law you have the right to cancel the purchase of most items within 30 days without giving any reason. You also have statutory rights where goods are not as described, not fit for purpose or not of satisfactory quality.
Please note that your return may require you to return the item at your own expense if it is due to you changing your mind. If you return a defective, damaged or incorrect item, you’ll be refunded for postage and packaging for delivery of the item to you, once your return is processed.
Statutory Cancellation Right
You have the statutory right to cancel your order for any reason within 30 days beginning with the day you receive the item (please see our terms and conditions for the full instructions on cancellation and further information on your right of cancellation). To exercise your cancellation right we require you to email us at firstname.lastname@example.org, call us on 01270586336 or click on our live chat. Please note all items need to be returned within 14 days of the return being scheduled
Our Voluntary Returns Policy
As well as your statutory cancellation rights described above, you can return most products purchased on our site within 30 days of receipt of the products if the products are complete and are in an unused and undamaged condition and still in original packaging. To return an item please email us at email@example.com, call us on 01777 869222.
Please note that this returns policy doesn’t affect your statutory rights and therefore doesn’t affect your right of cancellation as described above.
Am I responsible for the return cost?
If you have received a defective, damaged or incorrect item you will not be responsible for the return cost of your items.
If you have changed your mind or want to cancel your item that has already left us. You will be responsible for the cost of returning the item back to us.
Please note that certain types of items aren’t eligible for cancellation or return due to hygiene reasons.
How to return your item
Please contact us on 01777 869222 or email us firstname.lastname@example.org.
You then need to return the item back to us as soon as possible. We recommend you use a recorded service as you are responsible for the item until we receive the item back including if the item gets damaged in transit.
We’ll process your refund within 48 hours of the item being returned back at Dukeries Cleaning Supplies. Please note, the time it takes for the balance to show in your account will be down to your card provider.
Consumer Contracts (Information, Cancellation & Additional Charges) Regulations
Under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations you have the right to cancel your order for any item bought on this website for a full refund. This doesn’t apply to:
- Items reserved for collection where they are paid for on collection.
- Goods and services where the price is dependent on fluctuations in the financial market, and cannot be controlled by the trader.
- Goods made to the customers specification or are clearly personalised.
- Goods which are liable to deteriorate or expire rapidly.
- Goods that becomes mixed inseparably (according to their nature) with other items after delivery.
To cancel email customer services at email@example.com, call 01777 869222.
You can cancel anytime from placing your order up to the end of a period 30 days after you take possession of the goods (or in the case of a multiple order, the last part of the order).
Please take reasonable care of the goods, we are entitled to deduct an amount from the refund to reflect any loss in value of the goods supplied, if the loss is the result of unnecessary handling of the goods by you.
Please make it clear when you cancel that you are cancelling under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
You may cancel an order for services in the same way, within 30 days of the date of purchase unless the service begins sooner.
The Consumer Contract (Information, Cancellation and Additional Charges) Regulations do not apply to Financial and Insurance Services.
We always look to resolve issues directly with our customers and our teams will be happy to assist with your queries.